Customer Feedback Survey
Find out how customers rate your product or service, and what would make them recommend you to someone else.
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Opens in the builder. Nothing is saved until you edit it. Or ask Claude or ChatGPT to build it.
- Fields
- 6 questions
- Layout
- Classic, every question on one page
- Theme
- Sunset, switchable in the preview
- Updated
- 18 June 2026
Categories
- Support form templates
- Survey Templates
- Feedback Forms
- Evaluation Forms
Form type
Ideal for
- Product managers
- Customer success teams
- Retailers
Best used in
- Ecommerce
- SaaS
- Hospitality
About this template
Ratings on their own tell you the score and nothing else. This survey pairs the numbers with room to explain them: how satisfied someone is, how likely they are to recommend you, what worked, and what did not.
The written answers are where the useful material sits. Ten people typing the same sentence about your checkout is a clearer instruction than a score moving by half a point, and it arrives with the wording you can quote back to the team that owns it.
Keep it short if you send it after every purchase. The longer version belongs in an annual review, not a receipt email.
Templates are a starting point, not legal or professional advice. Where a form carries consent, medical, or contractual wording, have somebody qualified review it against the rules that apply to you before you publish.
Fields in this template
- How satisfied are you overall?*Single choice
- How likely are you to recommend us?*Dropdown
- What did we do well?Multiple choice
- What could we do better?Long text
- May we follow up about your answers?Single choice
- Email addressEmail
Every field can be renamed, reordered, made optional, or removed once the template is open in the builder.
Build this form by asking Claude or ChatGPT
Connect Deoochform to Claude, ChatGPT, or any assistant that supports MCP, then send it the message below. It creates the customer feedback survey from this template in your account and replies with a link. You can ask it to add, remove, or reword questions in the same chat before you share the form.
Make me a form in Deoochform from your Customer Feedback Survey template, then send me the link to share.
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Frequently asked questions
- What should a customer feedback survey ask?
- One satisfaction score, one recommendation score, and two open questions on what went well and what did not. More than that and completion drops without the extra answers telling you anything new.
- Should feedback be anonymous?
- It depends what you want to do with it. This template asks for an email only if the customer agrees to a follow up, so the scores stay comparable while the people willing to talk further identify themselves.
- How often should I send it?
- After a delivery, a support ticket, or a renewal, rather than on a calendar. Feedback collected while the experience is fresh is specific, and specific feedback is the only kind you can act on.
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