Support Request Form
Triage incoming issues with the context you actually need: severity, what happened, and a screenshot.
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Opens in the builder. Nothing is saved until you edit it. Or ask Claude or ChatGPT to build it.
- Fields
- 6 questions
- Layout
- Classic, every question on one page
- Theme
- Midnight, switchable in the preview
- Updated
- 24 June 2026
Categories
- Support form templates
- Support Forms
- Inquiry Forms
- Information Forms
Form type
Ideal for
- Support teams
- IT helpdesks
- Software companies
Best used in
- SaaS
- Internal IT
About this template
Tickets that arrive as free text cost an extra round trip before anyone can start work. This form asks for the product area, the severity, what happened, and what the person expected to happen instead.
Severity is the field that earns its place. It sets queue order, and asking the reporter is more reliable than inferring urgency from how strongly the message is worded.
Add a file upload for screenshots and logs. Teams on a paid plan often add an account or order number so the agent opens the right record first.
Templates are a starting point, not legal or professional advice. Where a form carries consent, medical, or contractual wording, have somebody qualified review it against the rules that apply to you before you publish.
Fields in this template
- Your name*Short text
- Email address*Email
- How urgent is this?*Single choice
- Summary*Short text
- What happened?*Long text
- Screenshot or attachmentFile upload
Every field can be renamed, reordered, made optional, or removed once the template is open in the builder.
Build this form by asking Claude or ChatGPT
Connect Deoochform to Claude, ChatGPT, or any assistant that supports MCP, then send it the message below. It creates the support request form from this template in your account and replies with a link. You can ask it to add, remove, or reword questions in the same chat before you share the form.
Make me a form in Deoochform from your Support Request Form template, then send me the link to share.
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Frequently asked questions
- What should a support request form ask for?
- Who is reporting, how urgent it is, a one line summary, what actually happened, and a screenshot. Those five turn a vague complaint into something a support engineer can start on.
- How does severity help?
- It decides what gets picked up first. A fixed severity list means the person reporting the issue chooses from the same options every time, so the queue can be sorted rather than read end to end each morning.
- Can tickets post into Slack?
- Yes. Connect Slack and each request appears in the channel as it arrives, which is usually faster than a shared inbox for anything marked urgent. It works on the free plan.
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